Privacy Policy ✅

URJA E-Bikes
Effective Date: 09 September 2025
Last Updated: 09 September 2025

At URJA E-Bikes, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains what data we collect, how we use it, and your rights.

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1. Information We Collect

• Name, email address, phone number, and delivery address

• Payment and billing details

• Device information and IP address

• Website usage data via cookies

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2. How We Use Your Information

• To process your orders and payments

• To deliver your products and services

• To improve our website and customer experience

• To send updates, offers, and promotions (optional)

• To comply with legal obligations

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3. Data Sharing

We do not sell or rent your personal information. We only share it with:

• Payment gateways

• Delivery partners

• Legal authorities when required

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4. Cookies & Tracking

We use cookies to enhance user experience and improve website performance.
You can manage or disable cookies in your browser settings.

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5. Data Security

We take appropriate measures to secure your personal information against unauthorized access or misuse.

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6. Your Rights

• Request access to your personal data

• Update or delete your information

• Opt out of marketing communications

• Contact us for privacy-related concerns

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7. Contact Us

URJA E-Bikes
📧 Email: urjaebikes@gmail.com
📞 Customer Care: +91 80005 00919
🌐 Website: https://urjaebikes.com

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Page 3: Online Returns Policy ✅

URJA E-Bikes
Effective Date: 09 September 2025
Last Updated: 09 September 2025

We aim to make returns simple, transparent, and hassle-free.

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1. Eligibility for Returns

• Returns must be requested within 7 days of delivery.

• The product must be unused and in original packaging.

• A valid invoice or proof of purchase is required.

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2. Non-Returnable Items

• Customized or modified products

• Products damaged due to misuse

• Items purchased from unauthorized dealers

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3. Refund Process

• Once the returned product is inspected, refunds are processed within 7–10 business days.

• The refund will be credited to the original payment method.

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4. Exchange Policy

• Exchanges are possible only if the product is defective or damaged.

• Replacement is subject to product availability.

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5. Contact for Returns

📧 Email: urjaebikes@gmail.com
📞 Returns Helpline: +91 80005 00919