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Effective Date: 12 May 2025
At Urja Ebikes, we are dedicated to ensuring your complete satisfaction by maintaining the highest standards in the handling and delivery of our e-bikes and related products. Before making a purchase, please carefully review our refund and return policy to ensure a seamless shopping experience.
Returns are accepted within 7 business days from the delivery date.
Only unopened and sealed products are eligible for return.
This policy applies exclusively to e-bikes and related accessories.
Items must be in their original, unopened condition to qualify for a refund.
Customers are responsible for the return shipping costs.
We do not provide pre-paid return labels, except in cases where the item received is incorrect or damaged due to our error.
If your item qualifies for a free return (wrong or damaged item), please contact us for instructions on how to proceed.
Peptide and Battery products are sensitive to temperature and light, and thus cannot be returned under any circumstances.
If you’re purchasing for the first time, we recommend starting with a small order to assess suitability.
Contact our support team at info@urjaebikes.com within 7 business days of receiving your order.
Provide your order number and the reason for return.
A return tracking number is required for all returns.
Once the returned item is received and inspected, we will process your refund.
A 15% restocking fee will be deducted from the refundable amount for all returned items.
This fee helps cover the cost of packaging, quality checks, and administrative handling.
Refunds or returns will not be accepted for the following reasons:
Improper usage or handling of e-bike products.
Damaged products resulting from improper storage conditions.
Opened or tampered packaging.
If your order arrives damaged or you receive the wrong product, please contact us immediately at info@urjaebikes.com. Provide photos and details of the issue, and we will prioritize resolving it with a replacement or an alternative solution.
We understand that international shipments can sometimes be delayed or seized by customs. If this happens, we offer a discount on your next purchase as a gesture of support. Please contact our customer support team with documentation of the seizure.
For any questions or concerns related to refunds, returns, or product delivery, please reach out to our customer service at:
Email: info@urjaebikes.com
Thank you for choosing Urja Ebikes. Your satisfaction is our top priority.
