Refund and Return Policy

URJA E-Bikes
Effective Date: 09 September 2025
Last Updated: 09 September 2025

We ensure fast, safe, and reliable delivery of your products across India.

1. Shipping Policy

• Orders are processed within 3–5 business days.

• Delivery timelines may vary depending on the location.

• Tracking details are provided via email or SMS.

2. Return Shipping

• If the product is defective or damaged, URJA E-Bikes covers the return shipping cost.

• For other returns, the customer may be responsible for shipping charges.

3. Delivery Partners

We work with trusted logistics providers to ensure timely deliveries.

4. Order Tracking

• Tracking details are shared once your order is dispatched.

• You can track your shipment via our website or courier partner portal.

5. Customer Support

📧 Email: urjaebikes@gmail.com
📞 Customer Care: +91 80005 00919